Frequently Asked Questions

Shipping Questions

How long does shipping take?
Standard shipping typically takes 5-7 business days within Australia. Express shipping options are available at checkout for faster delivery.

Do you ship internationally?
Yes, we ship worldwide! International shipping times vary by location, typically 10-21 business days.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We offer free standard shipping on orders over $150 AUD within Australia.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached.

How do I start a return?
Contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return label if applicable.

Do you offer exchanges?
Yes! If you need a different size or color, let us know and we'll arrange an exchange for you.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Who pays for return shipping?
Return shipping costs depend on the reason for return. If the item is faulty or we made an error, we'll cover the cost. For change-of-mind returns, the customer is responsible for return shipping.